Service & Maintenance

Since the day we were incorporated, our biggest priority is to ensure customer satisfaction by meeting the needs of our customers in the best way possible with the love of service and great happiness. In this context; we always keep customer satisfaction at the top of the list in order to provide better quality service to our customers by constantly innovating ourselves within the sector. We serve all over our country with many years of experience and our professional team.

CAZGIR focuses on meeting the needs of all its consumers, both in its facilities and service centers and strives to ensure that their demands and expectations are fulfilled in the shortest possible time and in the right manner. We respect consumers, treat them fairly and with courtesy, handle their complaints with great sensitivity, and produce satisfying solutions.

Scope & Organization of Service

CAZGIR is a global company with service centers staffed by factory-trained experts and field service engineers. For repair, support, maintenance, or customized service, contact us to keep your tanks/tankers up and running.

Maintenance

We offer a comprehensive repair and refurbishment service for cryogenic storage and transportation equipment, regardless of brand and model, with a dedicated and expert team. Repair service is required when your stationary tanks or vessels are not working efficiently due to problems. Maintenance is either on-site or in the factory due to reasons such as vacuum loss, installation leaks, etc.

Spare Parts Supply

Each tank/vessel must be periodically inspected by the user to ensure that optimum operating conditions are sustained. Original spare parts are always available to you from the factory. For the selection of the right parts, inspection intervals, and inspection types, please contact our expert staff.

Service Centers

CAZGIR has a Service Center and On-Site Service Vehicle equipped with state-of-the-art technology to economically provide service for your cryogenic tanks and vessels across the country. This enables us to provide service in every corner of our country.

Besides, it is expected that the investment for the Marmara regional service center will be finalized in 2023.

On-site Service

Field Service Teams are available 24/7 to keep your equipment up and running. Our on-site teams provide all kinds of services including troubleshooting, repair, preventive maintenance, and periodic inspections. Upon receipt of any notification, our teams will be directed to take immediate action by our Technical Manager.

You will be happy to receive assistance from a reliable and high-quality technical service you can trust.

Training

CAZGIR provides a wealth of cryogenic equipment handling training and webinars. Provides information about basic operating instructions, and possible malfunctions. On-site training allows you to plan to teach your practices privately. The length of the training and the number of participants can be adjusted according to your specific needs.

For experienced users who are just starting to use cryogenic equipment or who want a deeper understanding of the technology and its methods, CAZGIR can provide customized training and support. Operating your product properly is key to successfully maintaining the quality of your products or process.

CAZGIR offers training in multiple formats to best meet your needs, including at service points, in the factory, or online.

Roadside Assistance and Field Support

By working with CAZGIR service centers, you will be protected from all negative situations and emergencies that may arise on the road with roadside assistance for tanks, and we will be able to contact you and provide assistance in the shortest possible time. For your stationary tanks, wherever you are in our country, our team in the closest location to you provides solutions to malfunctions with on-site maintenance and repair service.

CAZGIR will help you in any kind of adversity you may encounter, 24 hours a day, 7 days a week, wherever you are in Türkiye. Whatever you need, you can contact us at the contact numbers below and benefit from this privileged service. Remember, WE WILL BE THERE FOR YOU TO PROVIDE THE BEST SERVICE FOR ALL YOUR NEEDS.

Application Consultancy

CAZGIR sales and application engineers help our customers to solve your problem, with remote access or on-site. Application engineers are equipped with the necessary training and have sufficient experience. They are ready to provide support for solutions to all problems. After purchasing a product, our engineers will assist with the product start-up until our customers are familiar with the operation of the system. In the following periods, they will always provide support with remote access and will intervene on-site in a possible situation.

Inspection

CAZGIR knows how important cryogenic equipment can be for your business. We are also aware that with regular and routine maintenance, the product will last for many years. CAZGIR has a service offering to help you keep your product running like new, regardless of the location around the world. You can choose to receive maintenance services as needed or purchase one of our preventive plans.

Replacement

Replace outdated, discontinued, or hard-to-use products from any manufacturer with a cost-effective product made with the latest state-of-the-art technology.

Outer Tank Replacement

When your products have reached the end of their service life, are constantly malfunctioning, are costly to repair, or are difficult to use, CAZGIR offers to switch to the latest technology through the technological replacement program. Lighter, easier to use, with optional technological advantages, and optimized for customer use, the product will return your investment in the short term.

Advantages of Outer Tank Replacement
More product transportation in container tanks thanks to a lighter weight
24-month factory warranty
Upgrade old equipment to the latest available technology,
Tanks equipped with optional easy-handling equipment
Free periodic inspections thanks to service contract
Tanks equipped with extra safety equipment
Service availability and spare parts
Remote monitoring equipment with smart tank option

Roadside Assistance and Field Support

By working with CAZGIR service centers, you will be protected from all negative situations and emergencies that may arise on the road with roadside assistance for tanks, and we will be able to contact you and provide assistance in the shortest possible time. For your stationary tanks, wherever you are in our country, our team in the closest location to you provides solutions to malfunctions with on-site maintenance and repair service.

CAZGIR will help you in any kind of adversity you may encounter, 24 hours a day, 7 days a week, wherever you are in Türkiye. Whatever you need, you can contact us at the contact numbers below and benefit from this privileged service. Remember, WE WILL THERE FOR YOU TO PROVIDE THE BEST SERVICE FOR ALL YOUR NEEDS.